|
Thank you for shopping at Binocular Source! As a certified Steiner Online Dealer, we are proud to offer hunting, military, and marine binoculars at great prices. We offer knowledgable customer support, toll-free ordering, and easy 60-day returns.
If you should need assistance, have questions, or would like to place an order over the phone, please call us toll free at 1-888-571-GEAR M-F, 9:30-4:30 CST. Questions about Steiner binoculars may be sent to: info@binocularsource.com
Return, Exchange & Repair Information
Please review these important guidelines prior to returning or exchanging items.
Return Policy
If for any reason you are not happy with your purchase, you may send it back unused and untested in its original packaging within sixty (60) days of purchase. Returns submitted 60 days after purchase are subject to a flat 20% restocking fee. No refunds will be given for products that can't be sold as new.
Please note that all returns require a Return Authorization number; without this number, returns will be refused.
To obtain an RA number, call our Customer Service department in Chicago, Illinois, toll-free at 888-571-4327 during our operating hours, 9:30 AM to 4:30 PM Central Time, Monday through Friday. Returned items must be received by us within 30 business days of issuing the RA. After 30 business days an RA expires, and additional RAs will not be issued.
The following information is required when an RA is requested:
|
| 1. Order date or order number (from sales receipt or e-mail confirmation) |
| 2. Date product was received by customer |
| 3. Number of items to be returned |
| 4. Product description, model, and part number |
| 5. Reason for return |
| 6. Action requested |
| 7. Contact name, telephone number, and e-mail address |
Shipping costs on all returned products shall be paid by the customer unless the return is a result of our error.
To prevent shipping damage, returns must be packed securely in the original box and with all paperwork. Be sure to include a copy of the original sales receipt or e-mail confirmation with your RA number written on it and also mark the shipping box with the RA number. Mail packages to:
Binocularsource.com
c/o The Argus Internet Company
Attn: Customer Service Returns
10142 S. Bell Ave.
Chicago, IL 60643
For your protection, consider using UPS, FedEx or Insured U.S.P.S. Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow at least 14 business days from the day you ship your package for your return to be credited to your credit card account.
Exchange Policy
Exchanges for unused merchandise will only be made within sixty (60) days from date of purchase. We will not accept exchanges after sixty days or for used product. You will be responsible for all shipping costs involved in exchanging goods unless the exchange is a result of our error.
Exchanges are limited to stock on hand. A $4.75 shipping fee will be assessed for all exchanges.
All exchanges must be packed securely in the original box with all paperwork to prevent shipping damage. Be sure to include a copy of the original sales receipt or e-mail confirmation and a note with:
| 1. Your Full Name |
| 2. Order date or order number |
| 3. Current Shipping Address |
| 4. E-mail address |
| 5. Daytime telephone number |
| 6. List the item numbers you would like in exchange. |
| 7. Permission to charge the $4.75 exchange fee and any charge or credit and difference in price to the card used in the original transaction. Otherwise, please include a new credit card number in your name with expiration date and billing address for the card. |
Ship packages to:
Binocularsource.com
c/o The Argus Internet Company
Attn: Customer Service Exchanges
10142 S. Bell Ave.
Chicago, IL 60643
For your protection, consider using UPS, FedEx or Insured U.S.P.S. Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7 to 14 business days from the day you ship your package for your exchange to be made.
Damaged Items
If your order arrives damaged in any way, please save all packing materials and call us immediately. We must be notified within 7 business days of receipt. We are not responsible for items reported beyond this time frame. We will do everything within reason to make our customers happy and will go out of our way to assist you in a prompt and efficient manner.
Steiner Service and Repair
All binocular repairs are performed by Steiner U.S. To contact the Steiner Service Center, please call 1-800-257-7742. When you are ready to ship your binoculars, include $10.00 for handling and domestic shipping, your day time phone number and return address (No P.O. boxes). Please include a clear written description of the problem.
Ship prepaid to:
Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057 USA
Phone: 1-800-257-7742
|